Privacy Policy

The I-nhale Support Programme is a Patient Support Programme (the "Programme") provided by Bionical Health Limited ("Bionical"). I-nhale Support Programme, The Piazza, Mercia Marina, Findern Road, Willington, DE65 6DW, on behalf of Zambon UK Limited Limited, a subsidiary of Zambon SpA , Suite 3, Bicentennial Building, Southern Gate, Chichester, West Sussex PO19 8EZ ("Zambon UK Limited").

Bionical is the organisation that collects your personal information, as described in this Privacy Notice, and will only use your personal information for the purposes of administering the Programme. This information is required for you to participate in the Programme and includes the personal information you voluntarily provide to the Programme, now, or in the future including your name, contact information, gender, date of birth, HCP details and treatment start date. Bionical will also require information on diagnosis, concomitant medication and any medical history.

Bionical will only process the information necessary to:

  • Send reminders via call, text, or letter when you need replacement consumables or an I-neb (in case of a fault).
  • Obtain feedback regarding your participation in the Programme and assess the performance of the service.
  • Provide I-neb training and support.
  • Provide feedback on your condition to your doctor via an online portal.
  1. Your personal information will be processed by Bionical for the duration of the Programme and only for the purposes and in the manner described in this document. Bionical maintains appropriate technical and organisational measures to protect your personal information from unauthorised or unlawful access, accidental loss, alteration, or destruction, in accordance with applicable law.
  2. To participate in the programme, we will ask you for your consent. This consent can be withdrawn at any time by contacting your doctor and will not have an impact on the level of care you receive from your doctor. Once you have consented to be part of the program, we will process your data under Legitimate Interests. It is in the interest of the company to process your data in the manner detailed in this policy for the purposes of the program. This does not impede your right to withdraw your consent as above.
  3. Bionical will provide Zambon UK Limited with anonymised information about participation in the Programme for its business purposes (e.g., to learn more about the disease, understand the patient journey). Zambon UK Limited will not have access to your personal information.
  4. On a case by case basis and solely for the purposes of pharmacovigilance reporting (collecting information concerning drug or device safety) and safety reasons, Bionical may be required by law to disclose limited identifiable information about you. Zambon UK Limited, as the manufacturer of Promixin is required by law to report safety information to relevant health authorities or to Philips Respironics Drug Delivery UK Ltd, as the CE mark holder of the I-neb, in case of a device incident. In such situations, Bionical may be required to disclose limited information about you(e.g. your age, or date of birth and gender) to the Safety Department of Zambon UK Limited. Such safety reporting may also require Zambon UK Limited to follow up with your doctor to inform him/her about a safety event and to ask for additional medical information, as necessary. Zambon UK Limited shall only process this information for safety reporting purposes. Additionally, you can agree to allow Bionical to provide your full identity (your name and contact information) to the Safety Department of Zambon UK Limited in order to improve the follow-up process with your doctor. For pharmacovigilance (safety) reporting, your information may be transferred to Zambon UK Limited and trusted processors acting on Zambon UK Limited's behalf, located in countries outside of that in which you reside. Zambon UK Limited Product Safety Privacy Policy, available on their website https://www.zambonpharma.com/gb/en/ outlines how Zambon UK Limited handles the processing of your personal information when dealing with your safety/side effect report.
  5. Transfers of personal information among Zambon UK Limited and its group entities follow applicable laws and our Privacy Policy. For information on these, please visit https://www.zambonpharma.com/gb/en/ Transfers to vendors processing personal information under Zambon UK Limited's instructions are made using Model Contracts (Standard Contractual Clauses approved by the European Commission).

    Regardless of where your personal information is collected, Zambon UK Limited maintains appropriate safeguards to ensure an adequate level of protection of your information.